ISO 27001 & ISO 9001: Delivering World-Class Service, All the Time

Frontier Technology is committed to delivering its products and services in accordance with  International Standards Organisation (ISO) standards for Information Security Management System (ISMS) and Quality Management System (QMS).

Premier systems integrator and cloud computing provider Frontier Technology regularly submits itself to rigorous external audits to ensure that operational procedures continue to meet or exceed global industry standards. In effect, client confidence in the quality of work they do and the solutions they offer is raised to the level of the client’s expectation and, perhaps, beyond.

ISO 27001

One of Frontier Technology’s key offerings is cloud hosting delivered from multiple UK data centres. It is imperative for Frontier Technology to adopt best practice processes and methodologies to assure its clients of the safety of their hosted data. ISO 27001 formally specifies a management system intended to ensure that information security remains under defined management controls. The standard provides specific, non-negotiable requirements to safeguard both internal and external information.

ISO 27001 requires that Frontier Technology systematically examine its information security risks, taking account of the threats, vulnerabilities and impacts.  It also requires the organisation to design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address risks that are deemed unacceptable.  Moreover, it requires Frontier Technology to adopt an overarching management framework to ensure that information security controls continue to meet the organisation’s ever evolving information security needs.

It is easy for a lot of organisations, including those who run and manage datacentres, to claim to have strong information security controls. However, without an information security management system, these control measures tend to be somewhat disorganised, often having been implemented as reactive solutions to obvious and foreseeable threats. To be awarded an ISO 27001 certification means every aspect of information security in an organisation’s operation must be carefully considered – from physical to virtual spaces, to include IT and non-IT resources such as paperwork and proprietary knowledge.

ISO 9001

As a service organisation, Frontier Technology offers solutions that bring value to its clients and it strives to deliver an exceptional, sustainable customer experience. These objectives can only be achieved via the continual input of key stakeholders to ensure internal protocols are aligned with and maintained through a management system that is tightly integrated to Frontier Technology’s working practices.

ISO 9001 specifies requirements for a quality management system where an organisation needs to demonstrate its ability to consistently provide products and/or services in a manner that meets customer and applicable regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.  The adoption of clearly defined principles based on industry best practice supports Frontier Technology’s professional and customer-centric approach to every business interaction.

“These certifications reflect our on-going commitment to increase customer satisfaction and retention.” Leo Cavendish, ISO Programme Lead for Frontier Technology says. “We aim to do it right first time, every time.”