Law firms, like all other service organisations, are finding new ways to delight ever demanding clients. There are those who front the service – solicitors, clerks, receptionists – all expected to deliver the best. But then, what about those on the backend? What about the tools that deliver the services? Are you making sure that these too are delighting your clients?
Ensure client satisfaction
Here are some of the simple but not-so-secret ways to take your clients to a walk on the WOW side of IT at the recently-concluded Legal 2014 Show held at the Olympia Conference Centre.
Scott Brewer, Frontier Technology Operations Manager, shared inspiring thoughts on how you can ensure that your clients are more than happy with the services you offer. He discussed the different ways on how you can WOW your clients by maximising the use of modern technologies.
W – Work with your Client
O – Open for business: anywhere, anytime
W – Win IT
For more information about this presentation, or to request a copy of the slides, please get in touch with Divina Tumlos at 0845 6036552 | firstname.lastname@example.org